FAQ

Who are DataSure?

 

DataSure Ltd are an online data backup company based in  Galway, Ireland. We are a managed service provider so can guarantee that our customers are the main priority at all times. 

 

What services do DataSure provide?

Datasure  protects the critical information and applications stored on your company‚Äôs computers and servers by backing them up  every night to our secure servers held within a state of the art data centre in Galway and replicating that same information to a second data centre in Dublin.

 

How do my files get backed up?

Once you have installed the DataSure software, DataSure will automatically back up your files every day. Just leave your computer on and connected to the Internet and DataSure will take care of the rest.

 

What types of computers will DataSure run on?

DataSure works across Windows, Linux, Mac & FreeBS platforms.

 

How much data can I store with DataSure?

As much or as little as you want. For example 10 gigabytes is about enough space to back up 30,000 pictures or 2000 music files. If you want more space, you can easily buy more. We recommend backing up only irreplaceable files, and not music and video. DataSure automatically selects the best files to back up. Ten gigabytes is more than enough space for most people. You can purchase more storage space when needed.

 

Which files do DataSure back up?

By default DataSure will back up your documents, E.H.R records, spreadsheets, accounting files, and other work files on your computer. You can add and change file selections after DataSure is installed. DataSure will back up network drives and USB drives.

 

What files will not be backed up?

DataSure was designed to ignore files that are not usually backed up, like Windows and Mac system and application files, and certain temporary files.

 

How do I restore my files?

Restoring files is easy with DataSure. You can restore right from your desktop using the DataSure software, or from any other computer using just a web browser. You can even back up from a PC and restore to a Mac, or Mac to PC. You can select from any of multiple versions of each of your files, or simply select the latest version of everything.

 

How secure is DataSure?

Before your files are sent over the Internet, they are encrypted with military grade 448-bit technology. If you use a private encryption phrase known only to you, nobody (not even DataSure) can read your data.  Your files are then sent to the DataSure Data Center using an additional layer of encryption called Secure Socket Layer (SSL) with the highest level of encryption and validation technology available (Extended Validation 128-256 bits). Your files are stored on the DataSure Servers in their encrypted form.

 

What is encryption?

The process of making data unreadable by other humans or computers for the purpose of preventing others from gaining access to its contents. Encrypted data is generated using an encryption software program , encryption machine, or a simple encryption key and appears as nonsensical  characters  until it is decrypted. In order to read or use the data, it must be decrypted, and only those who have the correct password or decryption key are able to make the data readable again.

  

How long will backups take?

The first backup takes the most time -  depending on your file sizes and bandwidth. For larger amounts of data a seed backup may be necessary. But after that, backups take an average of about 20 minutes for a small business computer used for "normal" purposes. (from a study of 5,000 users conducted on September 15, 2008) Of course, if you add a lot of files, DataSure will have to back those up, too. Backup speed is governed by the size of your files, the upload speed of your Internet connection, and the amount of traffic sharing your branch of the Internet.

 

How long will DataSure keep my files?

You are in complete control over how many versions of your files DataSure stores, and for how long. You can set DataSure to store an unlimited number of versions for periods of time ranging from seven days to ten years after they have been deleted from your computer.

 

Does DataSure keep multiple versions of my files?

Yes. DataSure keeps any number of versions of your files, allowing you to restore from any of your previous versions by date and time. The default is 5 versions.

 

Will DataSure interfere with my other programs?

No. DataSure is designed to play nicely with other programs. It automatically throttles its resouce usage (CPU, Bandwidth, etc.) when other applications need those resources, too. 

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